W22: Manager KPI Dashboard
Browsers: 1 (Manager)
Stories: SPRINT1-040
Time: ~15 min
Test Items
- Dashboard Data:
_________________
Test Cases
22.1: View KPI Dashboard
Browser: Manager
Steps:
- Navigate to Dashboard → KPI Dashboard (or Manager Dashboard)
- Verify dashboard loads
- Check dashboard sections
Verify: KPI dashboard accessible, loads correctly
22.2: View Triage Speed Metrics
Browser: Manager
Steps:
- On KPI dashboard
- Find "Triage Speed" or "Response Time" metrics
- Verify metrics display
- Check data accuracy (if test data available)
Verify: Triage speed metrics visible, data displayed
22.3: View SLA Compliance Metrics
Browser: Manager
Steps:
- On KPI dashboard
- Find "SLA Compliance" metrics
- Verify compliance percentage/rates
- Check breakdown by category/priority
Verify: SLA compliance metrics visible, breakdown available
22.4: View Rework Hotspots
Browser: Manager
Steps:
- On KPI dashboard
- Find "Rework Hotspots" or "Quality Issues" section
- Verify rework data displayed
- Check location/category breakdown
Verify: Rework hotspots visible, breakdown by location/category
22.5: View Workload Balance
Browser: Manager
Steps:
- On KPI dashboard
- Find "Workload Balance" or "Worker Distribution" metrics
- Verify workload data displayed
- Check worker assignment distribution
Verify: Workload balance metrics visible, distribution shown
22.6: Filter Dashboard by Date Range
Browser: Manager
Steps:
- On KPI dashboard
- Find date range filter
- Select different date range
- Verify metrics update
Verify: Date range filter works, metrics update correctly
Findings
- Status: [ ] ✅ Complete [ ] ⚠️ Partial [ ] ❌ Blocked
- Triage Speed: [ ] ✅ Works [ ] ⚠️ Partial [ ] ❌ Missing
- SLA Compliance: [ ] ✅ Works [ ] ⚠️ Partial [ ] ❌ Missing
- Rework Hotspots: [ ] ✅ Works [ ] ⚠️ Partial [ ] ❌ Missing
- Workload Balance: [ ] ✅ Works [ ] ⚠️ Partial [ ] ❌ Missing
- Notes:
_________________